Help
Getting help at Casino New Brunswick
Help with gambling at Casino New Brunswick comes from a provincial phone line and from a centre in the pedway that concert-goers walk through. This page lists both, with their numbers and what each one does.
By the House Lights deskChecked October 3, 2026
Phone lines, any hour
The Department of Health's New Brunswick Gambling Information Line is reached at 1-800-461-1234. Day or night, a person picks up at any hour; the call costs nothing and stays confidential. The line serves people who gamble and people affected by another person's gambling. Casino New Brunswick prints the same number.
Two more provincial lines answer around the clock: 1-866-355-5550 reaches the province's Addiction and Mental Health Helpline, and 811 reaches Tele-Care.
The RGIC and self-exclusion
The Responsible Gaming Information Centre, or RGIC, stands just outside Casino New Brunswick, in the pedway that leads to the Molson Canadian Centre. Concert-goers using the pedway walk past it. Its phone number is 506-861-4699. Anyone weighing Voluntary Self-Exclusion gets it explained there, and that is also where enrolment happens.
Self-exclusion also changes the Rewards Club account straight away. The membership is suspended at once, and its balance is lost. A player thinking about enrolment can ask the centre about this first.
When play is online
ALC.ca offers its own ways to step back. Short pauses last anywhere from 1 to 90 days. A long break is chosen in months, 6, 12, 24 or 36, and once set it cannot be reversed by the player or the platform. Accounts can also carry limits on deposits per week, on time per day and on wagers per day.
A spending cap before showtime
This is general advice, not a rule of Casino New Brunswick. Every casino game carries a house edge, so players as a group lose money over time. For a visit to the floor before or after a concert, a spending limit fixed before the show is easier to keep than one decided at the table.
Questions from the lobby
Who can phone 1-800-461-1234?
Anyone who gambles, and anyone affected by another person's gambling. For them, New Brunswick Gambling Information Line staff answer at any hour, at no charge and in confidence.
How do concert-goers find the RGIC?
It sits right outside Casino New Brunswick, inside the pedway leading to the Molson Canadian Centre, and can be reached by phone at 506-861-4699.
What becomes of Rewards Club points after self-exclusion?
The Rewards Club membership is suspended as soon as a player self-excludes from Casino New Brunswick, and the balance is lost. Enrolment in Voluntary Self-Exclusion goes through the RGIC.